Terms & Conditions

1. Acceptance of Terms

By accessing airportviewsuites.com ("Site"), submitting a booking enquiry, or staying at any residence managed by Airport View Suites ("we", "us", "our"), you ("Guest", "you") agree to be bound by these Terms & Conditions, our Privacy Policy, and our Refund & Cancellation Policy. If you do not agree, please do not use the Site or our services.

These Terms apply to all visitors, enquirers, and confirmed guests, including medical tourism patients, their families, airline crew, and long-stay business travellers.

2. Definitions

• "Residence" / "Suite" — an individually owned, fully furnished apartment located at Nayathode, Nedumbassery, Kerala 683572, near Cochin International Airport (CIAL).
• "Owner" — the individual member who owns a specific Residence and is registered with us.
• "Allocation Engine" — our fair-allocation system that assigns a specific Suite to each qualified enquiry on a rotating, non-preferential basis.
• "Booking" — a confirmed reservation following successful payment and written confirmation.
• "Enquiry" — a submitted interest form which may or may not convert into a Booking.
• "Lock Period" — the reserved window during which a specific Suite is held for your session while you complete the enquiry.

3. Booking & Fair Allocation

3.1 Fair allocation policy

To ensure equity across all Owners, our Allocation Engine selects a Suite at random from available inventory when you submit an enquiry. Neither Owners nor Airport View Suites can influence which Suite is allocated to a given Guest.

3.2 Confirmation

An enquiry is not a Booking. A Booking is confirmed only when:

1. You receive written confirmation (email or in-app) with a Booking Reference, and
2. The applicable advance or full payment is received by us.

3.3 Availability

All availability shown on the Site is indicative. Final allocation is subject to real-time inventory and to the Lock Period expiry (default: 48 hours unless otherwise stated).

3.4 Age & capacity

Primary guests must be at least 18 years old. Each 350 sq ft Studio is designed for up to 2 guests, and each 400 sq ft One-Bed for up to 3 guests. Additional occupants require prior written approval.

4. Payment Terms

• Advance: 30% of the first month's rent is payable within 24 hours of Booking confirmation to secure the Suite.
• Balance: The remaining amount is payable on or before check-in.
• Accepted methods: UPI, NEFT/RTGS bank transfer, credit/debit card (via our secure gateway), and cash (subject to KYC).
• Currency: All prices are in Indian Rupees (INR) unless stated otherwise.
• Taxes: Applicable GST (currently up to 12% for accommodation services) is charged additionally.
• Refundable security deposit: A deposit of ₹5,000–₹10,000 (depending on Suite) is collected at check-in and refunded within 7 working days after checkout, less any deductions for damages or unpaid utilities.

5. Check-in / Check-out

• Check-in: After 14:00 hrs (2 PM) on the scheduled arrival date.
• Check-out: Before 11:00 hrs (11 AM) on the departure date.
• Early check-in / late check-out: Subject to availability and additional charges.
• Identification: All guests must present valid government-issued photo ID (Aadhaar, Passport, Driving Licence) and complete KYC at check-in, as required under Indian law.
• Foreign nationals: Must present passport, visa, and complete Form C registration as mandated by the Foreigners Regional Registration Office (FRRO).

6. Guest Conduct

To keep our community calm, safe, and respectful:

• No illegal activity, commercial operation, or subletting from any Residence.
• No smoking inside the Residences. Designated outdoor smoking areas exist on the ground floor.
• No pets, unless explicitly approved in writing before check-in.
• Quiet hours: 22:00 to 07:00 daily.
• Party gatherings, loud events, or excessive visitors are not permitted.
• Visitors must be declared at the front desk and are subject to the same ID requirements.
• Guests are responsible for the behaviour of their visitors and children.

We reserve the right to terminate a stay without refund if a Guest breaches conduct rules, endangers other guests, or damages property.

7. Damages & Liability

7.1 Guest liability

Guests are financially responsible for any damage to the Residence or common areas caused by themselves or their visitors, beyond normal wear and tear. Repair or replacement costs will be deducted from the security deposit or billed separately.

7.2 Our liability

Airport View Suites is a facilitator between Guests and Owners. Our total liability for any claim is limited to the amount paid by the Guest for the affected stay period. We are not liable for:

• Loss of personal belongings (we recommend travel insurance).
• Delays, disruptions, or cancellations due to events beyond our reasonable control (see Force Majeure).
• Third-party services (transport, food delivery, medical providers).
• Indirect, incidental, or consequential damages.

7.3 Valuables

Each Residence is equipped with a lockable safe. Please store valuables there. Do not leave belongings in common areas.

8. Cancellation & Refund

Full cancellation terms are in our Refund & Cancellation Policy. Key points:

• Cancellations more than 7 days before check-in: 100% of advance refunded (minus gateway fees).
• 3–7 days before check-in: 50% of advance refunded.
• Less than 72 hours: advance is forfeited.
• Monthly rentals: 30 days' notice required for mid-term cancellation.
• No-shows are treated as cancellations at check-in time.

9. Medical Tourism Guests

We warmly welcome patients and families visiting Cochin-area hospitals (Amrita, Rajagiri, Aster Medcity, and others). We offer:

• Extended-stay discounts for bookings of 30 days or more.
• Priority allocation for medical emergencies (with documentation).
• Airport pickup and drop assistance on request.
• Wheelchair-accessible ground-floor Suites subject to availability.
• Flexible check-in/out for hospital admission and discharge schedules.

Medical disclaimer: We are a residential accommodation provider. We do not provide medical care, transport patients, or offer medical advice. Guests must arrange their own medical providers, insurance, and travel documentation.

10. Privacy & Data Protection

We collect personal information strictly to fulfil bookings, meet legal obligations (KYC, FRRO, GST), and improve your experience. Full details are in our Privacy Policy. By booking, you consent to this processing.

11. Force Majeure

We are not liable for failure to perform arising from events beyond our reasonable control, including but not limited to: natural disasters, floods, epidemics, pandemics, government orders, strikes, war, terrorism, or infrastructure failure. In such cases, we will offer alternative dates or a full refund of amounts paid for the unavailed stay.

12. Disputes & Governing Law

These Terms are governed by the laws of India. Any dispute shall first be attempted to be resolved amicably by writing to legal@airportviewsuites.com. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of Ernakulam District, Kerala.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with a revised "Last updated" date. Continued use of the Site after changes constitutes acceptance.

14. Contact

For legal notices or questions:

• Email: legal@airportviewsuites.com
• Postal: Legal Department, Airport View Suites, Nayathode, Nedumbassery, Kerala 683572, India
• Phone: +91-00000-00000