Booking Policy

1. The Booking Journey

1. Choose your category: 350 sq ft Studio or 400 sq ft One-Bed.
2. Select a floor: Click "Select a Floor" and choose your preferred level (A–F).
3. Submit the enquiry: Fill in your name, email, dates, and message. Our fair-allocation engine immediately holds a Suite for you.
4. Owner responds: Within 48 hours (usually much sooner), the Owner or our team confirms availability and shares final pricing.
5. Pay the advance: 30% of the first month's rent secures your Booking.
6. Receive confirmation: You get a Booking Reference by email with check-in details.
7. Complete payment & KYC: Balance due on or before check-in. Bring valid photo ID.
8. Check-in: Collect keys, sign the guest register, and settle in.

2. Enquiry vs. Booking

• An enquiry is an expression of interest, not a guaranteed reservation.
• A Booking exists only when we issue a Booking Reference and the advance is received.
• Suites held during the Lock Period (typically 48 hours) are released automatically if the advance is not received within that window.

3. Fair Allocation Engine

Every residence is individually owned. To ensure fairness:

• A Suite is selected at random from available inventory when you submit an enquiry.
• No Guest, Owner, or staff member can influence which Suite is allocated.
• Floor preferences (A–F) are honoured where multiple Suites are available.
• Suites are rotated across Owners so every Owner gets equal exposure.

4. Confirmation Requirements

To confirm your Booking you need:

• Full name, email, and mobile number for all guests.
• 30% advance payment (or 100% if booking less than 7 days before check-in).
• Acknowledgment of our Terms & Conditions.
• Valid ID (submitted at check-in).

5. KYC & ID Requirements

Indian guests

• Any one: Aadhaar, Passport, Driving Licence, Voter ID, or Government Employee ID.
• Self-attested photocopy + original for verification.

Foreign nationals

• Passport with valid Indian visa.
• Completed Form C (FRRO registration) — we assist with this on arrival.
• Arrival/departure details of the trip.

We are legally required to retain KYC documentation for the period mandated by Indian law.

6. Advance & Balance

7. Check-in Process

1. Arrive at the main lobby (open 24/7).
2. Present photo ID for all guests and complete KYC.
3. Sign the guest register and receive your keys/card.
4. Pay the security deposit (if not prepaid).
5. You'll be escorted to your Suite and given a quick orientation.

8. Check-out Process

1. Return all keys and cards.
2. Meet with our team for a quick Suite inspection.
3. Settle any outstanding dues (utilities, damages, extra services).
4. Complete the checkout form and receive your deposit refund timeline.

9. Booking Modifications

• Date changes: Subject to availability, no fee if requested 7+ days before check-in.
• Category changes: May incur price difference.
• Name changes: Not permitted without prior approval.
• Extensions: Request at least 7 days before checkout.

10. Special Requests

We try our best to accommodate:

• Airport pickup (complimentary for stays 30+ days).
• Wheelchair-accessible Suites (subject to availability).
• Medical equipment (hospital bed, oxygen concentrator) — arranged via third parties at cost.
• Early check-in / late checkout.
• Specific floor or view preferences.

Please mention all special requests at the time of enquiry.

11. What to Bring

• Valid government photo ID for all guests.
• Booking Reference email (digital is fine).
• For foreign guests: passport + visa + arrival details.
• Personal toiletries; we provide basic toiletries, linens, and towels.
• Any prescription medications you need.

12. Contact for Booking Support

• Email: bookings@airportviewsuites.com
• Phone/WhatsApp: +91-00000-00000
• Front desk: Open 24/7 at Nayathode, Nedumbassery.