Frequently Asked Questions

Choose a category (350 sq ft Studio or 400 sq ft One-Bed), click "Select a Floor", choose your preferred floor, and submit the enquiry form. Our fair allocation engine assigns a specific Suite and the Owner confirms within 48 hours.

Availability shown is indicative. Final allocation depends on real-time inventory. When you submit an enquiry, a Suite is held for you during the Lock Period (typically 48 hours).

Every residence is individually owned and equally prioritised. To ensure every Owner gets fair exposure and no Guest is disadvantaged by first-come-first-served, our engine rotates allocation fairly.

You can indicate a floor preference on the enquiry form (A–F). Final Suite assignment is by the allocation engine, but where multiple options exist we do our best to honour preferences.

Our focus is monthly rentals, but we accept short stays of 3 nights or more subject to availability. Contact us for short-stay pricing.

Yes. Discounts apply for stays of 1 month or longer, with additional reductions for 3-month and 6-month commitments. Contact us for a quote.

The 350 sq ft Studio starts at ₹18,000/month and the 400 sq ft One-Bed at ₹25,000/month. Utilities and GST are billed additionally at actuals.

A 30% advance of the first month's rent is payable within 24 hours of booking confirmation. The balance is due on or before check-in.

A refundable deposit of ₹5,000–₹10,000 (depending on Suite) is collected at check-in. It is refunded within 7 working days of checkout, less any deductions for damages or unpaid utilities.

UPI, NEFT/RTGS bank transfer, credit/debit cards (via secure gateway), and cash (subject to KYC).

No. Applicable GST (up to 12% for accommodation services) is charged additionally on the rent and any billable services.

High-speed Wi-Fi, air conditioning, 24/7 water supply, power backup, kitchenette with basic cookware, smart TV, reserved parking, and housekeeping on request.

Yes. Each residence has a kitchenette with a cooktop, refrigerator, microwave, and basic utensils.

Yes, reserved parking is included for one vehicle per Suite. Additional spaces subject to availability.

No meals are included. Several restaurants and cloud kitchens deliver to the premises, and our team can recommend trusted local options.

Each Suite has a washing machine. Dry cleaning and ironing services can be arranged on request.

Ground-floor Suites are wheelchair-accessible subject to availability. Please mention accessibility needs at booking.

Absolutely — this is one of our specialities. We host patients and families visiting Amrita Institute of Medical Sciences, Rajagiri Hospital, Aster Medcity, and other Kochi hospitals.

Amrita Hospital is ~18 km (25 min), Rajagiri ~16 km (22 min), Aster Medcity ~24 km (35 min). CIAL airport is just 2.5 km (5 min).

Yes. Complimentary airport pickup can be arranged for stays of 30 days or more. For shorter stays, a nominal fee applies.

We can arrange for hospital beds, oxygen concentrators, and wheelchair rentals through trusted third-party vendors at additional cost. Please advise us at booking.

Yes. We understand medical schedules. Extended visitor hours can be arranged on request.

Yes. We have 24/7 on-site security, CCTV in all common areas, secure gated access, and a live front-desk. All guests are KYC-verified at check-in.

Yes. Fire extinguishers, smoke detectors, and emergency exits are installed throughout the building in compliance with Kerala Fire & Rescue Services norms.

100% power backup via diesel generators and inverters ensures uninterrupted supply to all Suites.

Yes. Amrita, Rajagiri, and Aster hospitals are within 25–35 minutes. Local clinics and pharmacies are within 5 minutes.

Check-in after 14:00 (2 PM), check-out before 11:00 (11 AM). Early/late options subject to availability and additional charges.

More than 7 days before check-in: full advance refunded (minus gateway fees). 3–7 days: 50% refund. Less than 72 hours: advance forfeited. See our full Refund Policy for details.

Yes, subject to availability. Please inform us at least 7 days before your scheduled checkout so we can arrange an extension.

No, unless approved in writing prior to check-in. Some Suites may allow small pets with additional deposit.

No smoking inside any residence. Designated outdoor smoking areas are on the ground floor.

Indian guests: any government-issued photo ID (Aadhaar, Passport, Driving Licence, Voter ID). Foreign nationals: Passport + valid Visa + FRRO Form C completion.