Legal
Privacy Policy
Your privacy matters. This policy explains exactly what we collect, why, how long we keep it, and the rights you have.
Last updated: October 25, 2026
Summary: We collect only what we need to book, verify, and host you legally. We never sell your data. You can request access, correction, or deletion at any time.
1. Introduction
This Privacy Policy describes how Airport View Suites ("we", "us", "our") collects, uses, discloses, and safeguards your information when you visit airportviewsuites.com, submit an enquiry, or stay at one of our residences at Nayathode, Nedumbassery, Kerala 683572, India. This policy complies with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.
2. Information We Collect
2.1 Information you provide
- Identity: Full name, date of birth (for foreign guests), gender (optional).
- Contact: Email address, mobile number, WhatsApp number, postal address.
- Government ID: Aadhaar, Passport, Driving Licence, or Voter ID (required at check-in per Indian law).
- Booking details: Check-in/out dates, number of guests, category preference, floor preference, message to owner.
- Payment data: UPI ID, bank details for refunds, or card token — we never store full card numbers; payments are processed by PCI-DSS-compliant gateways.
- Communications: Enquiry notes, support tickets, feedback, and reviews.
2.2 Information we collect automatically
- IP address, browser type, device type, operating system.
- Pages visited, time on page, referring URL.
- Cookies (see Section 8).
2.3 Information from third parties
- Booking channels (if you booked through a partner site).
- Payment confirmation from our gateway.
- Fraud-prevention tools.
3. How We Use Your Information
- To fulfil your booking: Allocate a Suite, notify the Owner, confirm dates.
- Legal compliance: KYC, FRRO Form C for foreign nationals, GST invoicing, TDS where applicable.
- Communication: Booking confirmations, check-in reminders, support responses, and (opt-in only) newsletters.
- Safety & security: Guest verification, fraud prevention, incident response.
- Improvement: Site analytics, service quality, feature development.
- Dispute resolution: Handling claims, refunds, or legal matters.
We do not use your data for automated decision-making that produces legal effects, and we do not sell or rent your personal data to third parties.
4. When We Share Information
- Owners: The Owner of your allocated Suite receives your name, dates, and enquiry notes to prepare for your stay.
- Service providers: Payment gateways, SMS/email providers, cloud hosting, and analytics — all bound by confidentiality agreements.
- Law enforcement: When required by law, court order, or to protect safety.
- Business transfer: In case of merger, acquisition, or asset sale, data may transfer subject to this policy.
We never share sensitive personal data (e.g., Aadhaar, health information) with third parties without your explicit consent, except as required by law.
5. Data Retention
| Data Type | Retention Period | Reason |
|---|---|---|
| Enquiry data (not converted) | 6 months | Follow-up |
| Booking & guest records | 7 years | Tax & legal |
| KYC documentation | 5 years post-checkout | Indian compliance |
| FRRO Form C (foreign) | As mandated (3 years) | FRRO rules |
| Analytics / cookies | Up to 24 months | Site improvement |
6. Security
We implement reasonable security practices as required under Indian law, including:
- HTTPS/TLS encryption for all data in transit.
- Encrypted storage for sensitive documents.
- Role-based access controls — only authorised staff can view personal data.
- Regular security audits and patching.
- PCI-DSS-compliant payment processing.
No system is 100% secure. If a breach affects you, we will notify you and the relevant authorities as required by law.
7. Your Rights
Under Indian data protection law you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion where we no longer have a legal basis to retain it.
- Withdraw consent: For marketing communications at any time.
- Grievance: Lodge a complaint with our Grievance Officer or the Data Protection Board of India.
To exercise any of these rights, email privacy@airportviewsuites.com. We respond within 30 days.
8. Cookies & Tracking
We use cookies and similar technologies for essential site functionality, analytics, and (with consent) personalised content. See our Cookie Policy for the full list of cookies and how to control them.
9. Children's Privacy
Our Site is not directed to children under 18. We do not knowingly collect personal data from minors without verifiable parental consent. Guests travelling with children must provide their information as part of the booking (name, age for safety purposes).
10. Cross-Border Transfers
Your data is stored on servers located in India. In limited cases, service providers (e.g., cloud backups) may process data outside India. Such transfers are protected by contractual safeguards and only occur where permitted by Indian law.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in law or our practices. Material changes will be posted on this page with a revised "Last updated" date, and, where required, communicated by email.
12. Contact & Grievance Officer
For privacy questions or to lodge a grievance:
- Grievance Officer: Ms. [Name], Data Protection Officer
- Email: privacy@airportviewsuites.com / grievance@airportviewsuites.com
- Postal: Airport View Suites, Nayathode, Nedumbassery, Kerala 683572, India
- Response time: Within 30 days of receipt.